Effective Date: 13 August 2026
Last Updated: 13 August 2026
Dr. Pooja Jaiswal Homoeopathic Clinic (“Clinic”, “we”, “us” or “our”) respects the privacy of patients, website visitors and individuals who contact us.
This Privacy Policy explains how we collect, use, store, protect and, where necessary, share personal information when you:
- visit https://drpoojahomeoclinic.com/
- submit an enquiry or appointment request through our website;
- contact us by telephone or WhatsApp;
- visit the Clinic;
- communicate with us regarding consultation, treatment or follow-up care; or
- otherwise provide information to the Clinic.
By voluntarily submitting your personal information to us, you acknowledge that you have read this Privacy Policy and understand how your information may be used for the purposes described below.
1. Clinic Details
Dr. Pooja Jaiswal Homoeopathic Clinic
Address:
A-84, Shastri Nagar, Near Ashok Vihar,
Delhi – 110052, India
Phone / WhatsApp: +91 9625382039
Website: https://drpoojahomeoclinic.com/
For privacy-related requests or complaints, please use the contact details provided in Section 16 below.
2. Information We May Collect
Depending upon how you interact with the Clinic, we may collect the following information.
A. Identification and Contact Information
This may include:
- Name
- Mobile/telephone number
- Email address
- Age or date of birth, where required
- Address, where required
- Parent or guardian details where applicable
B. Health and Medical Information
When you request medical consultation or voluntarily provide health information, we may receive information such as:
- Health issue or symptoms
- Current or previous medical conditions
- Medical history
- Medication or treatment history
- Allergies
- Investigation reports
- Laboratory reports
- Prescriptions
- Images or medical documents provided by you
- Information discussed during consultation
- Follow-up information
- Other health information that you voluntarily provide
Health and medical information is treated with a higher degree of confidentiality and is used only where reasonably necessary for healthcare, consultation, treatment, follow-up, administration or other lawful purposes.
3. Website Enquiry and Appointment Information
When you submit an enquiry or appointment request through our website, we may collect information such as:
- Name
- Phone number
- Email address
- Health issue
- Information voluntarily entered in the enquiry form
Please provide only information that is reasonably necessary for your enquiry.
Submitting an enquiry through the website does not by itself establish a doctor-patient relationship or guarantee an appointment. An appointment may need to be separately confirmed by the Clinic.
4. Why We Collect and Use Your Information
We may process personal information for purposes including:
Healthcare and Patient Services
- Responding to your enquiry
- Scheduling or managing appointments
- Providing consultation and treatment
- Understanding your health concerns
- Maintaining appropriate patient records
- Providing follow-up care
- Communicating treatment-related information
- Responding to questions regarding treatment or appointments
Clinic Administration
We may also use information for:
- Patient registration
- Appointment confirmation
- Clinic administration
- Maintaining records
- Billing and payment records, where applicable
- Responding to complaints
- Preventing misuse or fraudulent activity
- Maintaining website and information security
- Compliance with applicable legal or regulatory requirements
Service Communications
We may contact you through:
- Telephone
- SMS
for purposes such as appointment confirmations, appointment reminders, responding to enquiries or treatment-related follow-up.
Providing your mobile number does not automatically mean that you consent to unrelated promotional marketing.
5. Consent
Where consent is the appropriate basis for processing your personal information, we seek to ensure that consent is:
- freely given;
- informed;
- specific to the intended purpose; and
- provided through a clear affirmative action.
We will not intentionally ask for personal or health information that is unnecessary for the stated purpose.
Where legally applicable, you may withdraw consent for future processing by contacting the Clinic.
Withdrawal of consent will not invalidate processing that lawfully occurred before the withdrawal.
In certain circumstances, information may still need to be retained or processed where required or permitted by applicable law, professional obligations, legal claims or other lawful requirements.
6. WhatsApp, Telephone and Other Communications
Our website may allow you to contact the Clinic through WhatsApp or telephone.
If you communicate with us using WhatsApp, your communication is also processed through WhatsApp/Meta’s systems and is subject to the privacy practices and terms of those services.
Information that you send to us through WhatsApp may include:
- Name
- Phone number
- Messages
- Health questions
- Medical documents
- Reports
- Images or attachments
Please avoid sending unnecessary highly confidential information through WhatsApp or other messaging platforms.
Where possible, only send information that is reasonably required for your consultation or enquiry.
The Clinic cannot control how information is processed by a third-party communication platform once you choose to use that platform.
7. Children’s and Minors’ Information
Healthcare services may sometimes be requested for a person below 18 years of age.
Where required by applicable law, information concerning a child should be provided by or with the involvement or consent of a parent or lawful guardian.
We aim to collect information concerning minors only to the extent reasonably necessary for providing healthcare or responding to the relevant medical enquiry.
We do not knowingly use children’s health information for behavioural advertising or unrelated promotional profiling.
8. Cookies and Website Technical Information
When you access our website, certain technical information may be processed automatically, such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Date and time of access
- Referring website
- Website interaction information
- Basic server and security logs
The website may use cookies or similar technologies for:
- Essential website functionality
- Website security
- Remembering preferences
- Performance measurement
- Understanding website usage
Where non-essential analytics, advertising or tracking cookies are introduced, appropriate notice or consent mechanisms may be provided where required by applicable law.
Users should be given the ability to manage non-essential cookies where required.
9. Analytics and Third-Party Services
We may use third-party service providers to operate or support our website and communications.
These may include services relating to:
- Website hosting
- Website security
- Email delivery
- Website forms
- Analytics
- Backups
- Appointment communication
- WhatsApp or other messaging services
- Technical maintenance
Such providers may process limited information only where reasonably necessary to provide their services to us.
We do not authorise service providers to use patient medical information for their own unrelated marketing purposes.
Where third-party services have their own privacy policies, use of those services may also be governed by their respective policies.
10. Sharing and Disclosure of Personal Information
We do not sell or rent patient personal information or medical information to third parties for their independent marketing purposes.
Personal information may be shared only where reasonably necessary, including with:
Service Providers
Trusted vendors or service providers assisting with:
- Website hosting
- IT support
- Data storage
- Website security
- Communication systems
- Appointment management
- Professional services
Healthcare Purposes
Where appropriate and authorised, information may be shared with another healthcare professional, laboratory, diagnostic service or healthcare provider where reasonably necessary for care, referral or treatment.
Legal Requirements
We may disclose information where disclosure is:
- required by applicable law;
- required pursuant to a valid legal process;
- requested by an authorised regulatory or governmental authority;
- necessary for establishment, exercise or defence of legal claims; or
- necessary to protect the safety or legal rights of the Clinic, patient or another person.
We do not publicly disclose a patient’s medical information without lawful authority or appropriate permission.
11. Marketing Communications
Appointment reminders, consultation-related communication and treatment follow-ups are different from promotional marketing.
Where promotional messages are sent, we aim to use personal information only where we have an appropriate lawful basis or consent.
Health information will not be used to create targeted advertising profiles or sold to advertisers.
You may request that promotional communication be stopped by contacting us.
Stopping promotional communication will not necessarily stop essential appointment or treatment-related communication.
12. Patient Photographs, Reviews and Testimonials
A patient’s photograph, medical report, treatment story, identifiable testimonial, before/after image or other identifiable medical information should not be published for promotional purposes without appropriate permission.
Where testimonials or reviews are voluntarily submitted or publicly posted by a patient, their use will remain subject to applicable law and professional/ethical requirements.
Patients should never feel that providing a testimonial is required to receive treatment.
13. Data Retention
We retain personal information only for as long as reasonably necessary for purposes such as:
- Providing healthcare
- Treatment and follow-up
- Maintaining appropriate medical or clinic records
- Appointment administration
- Accounting or payment records
- Resolving complaints or disputes
- Establishing or defending legal claims
- Complying with applicable laws or professional requirements
- Security and fraud prevention
When information is no longer reasonably required, we may securely delete, anonymise or otherwise dispose of it, subject to applicable legal and professional record-retention requirements.
A request for deletion may therefore not always result in immediate deletion of every medical or statutory record where continued retention is legally required.
14. Information Security
We take reasonable administrative, technical and organisational precautions designed to protect information against:
- Unauthorised access
- Loss
- Misuse
- Unauthorised alteration
- Unauthorised disclosure
- Accidental destruction
Depending on the systems being used, safeguards may include:
- Secure website connections
- Restricted access
- Password protection
- Device and account security
- Access controls
- Security monitoring
- Backups
- Encryption or other appropriate protective technologies
- Limiting access to people who reasonably require the information
However, no website, email system, cloud service, mobile device or internet transmission can be guaranteed to be 100% secure.
Users should therefore avoid sending unnecessary medical information through unsecured communication channels.
15. Your Privacy Rights
Subject to applicable law and reasonable identity verification, you may request to:
Access
Ask what personal information the Clinic processes about you.
Correct or Update
Request correction of inaccurate or incomplete information.
Erase
Request deletion of personal information where the Clinic is not required to retain it.
Withdraw Consent
Withdraw consent for future processing where processing depends upon your consent.
Raise a Grievance
Contact the Clinic regarding any concern about how your information is being handled.
Nominate
Where available under applicable data-protection law, exercise nomination-related rights concerning your personal data.
We may request reasonable information to verify your identity before acting on a privacy request.
We will not intentionally discriminate against a patient merely because the patient has exercised a lawful privacy right.
16. Privacy and Grievance Contact
For questions, requests, complaints, correction requests, consent withdrawal or concerns relating to your personal information, please contact:
Privacy / Grievance Contact
Dr. Pooja Jaiswal Homoeopathic Clinic
Address:
A-84, Shastri Nagar, Near Ashok Vihar,
Delhi – 110052, India
Phone / WhatsApp: +91 9625382039
Please include sufficient information for us to identify the relevant enquiry or patient record.
For security, please do not send passwords, OTPs, banking PINs or unnecessary confidential information in a privacy complaint.
We aim to review and respond to legitimate privacy grievances within a reasonable period and within any time limit prescribed by applicable law.
17. Personal Data Breach
If we become aware of a personal-data incident affecting information under our control, we may take appropriate steps to:
- investigate the incident;
- contain the incident;
- reduce potential harm;
- secure affected systems;
- maintain appropriate records;
- notify affected individuals where required; and
- notify competent authorities where required by applicable law.
18. International or Third-Party Data Processing
Some technology or communication providers used by websites may operate infrastructure outside India.
Where personal information is processed or transferred outside India, we will seek to do so in accordance with applicable data-protection requirements and restrictions.
Medical information will not intentionally be transferred to third parties merely for unrelated commercial exploitation.
19. External Links
Our website may contain links to third-party websites or services.
Once you leave our website, the privacy practices of the third party may apply.
Dr. Pooja Jaiswal Homoeopathic Clinic is not responsible for the privacy practices, security or content of independent third-party websites or platforms.
Users are encouraged to review the privacy policies of such services.
20. Medical Confidentiality
Information disclosed during a consultation is treated as confidential and is intended to be accessed only by persons who reasonably require access for:
- healthcare;
- clinic administration;
- lawful professional purposes; or
- compliance with applicable legal requirements.
Patient information should not be unnecessarily discussed, disclosed or made publicly available.
21. Data Accuracy
Patients are requested to provide accurate and current information, especially where the information may affect healthcare decisions.
You may contact the Clinic if your:
- telephone number changes;
- email address changes;
- medical information requires correction; or
- other relevant information needs updating.
22. Changes to This Privacy Policy
We may update this Privacy Policy from time to time because of:
- changes to our website;
- introduction of new services;
- changes in technology;
- changes in data-processing practices; or
- changes in applicable law.
The updated version will be published on this page with a revised “13 AUG 2026” date.
Where a material change requires additional notice or consent under applicable law, appropriate steps will be taken.
23. Governing Law
This Privacy Policy will be interpreted in accordance with applicable laws of India, including applicable data-protection, information-technology and healthcare-related requirements as amended from time to time.
Nothing in this Privacy Policy is intended to limit any right that cannot lawfully be limited.
IMPORTANT PRIVACY NOTICE
Please do not submit passwords, OTPs, banking PINs or unnecessary financial information through our website, WhatsApp or appointment forms.
Please provide only the health information reasonably necessary for your medical enquiry or treatment.
We do not sell patient medical information for third-party marketing.
For patients below 18 years of age, a parent or lawful guardian should be involved where required.
You may contact the Clinic to request access, correction, withdrawal of consent or deletion of eligible personal information, subject to applicable legal and medical-record requirements.
© Dr. Pooja Jaiswal Homoeopathic Clinic. All Rights Reserved.